What Causes the Reporting Problem?
- Busy productive people engaged in the field
- Best performers
- Management and even Executives
In fact, anyone and everyone in an enterprise can contribute to the Reporting Problem, particularly if left to their own devices. And the cascading negative effect of faulty, late, and missing information will cost a fortune to reconcile, for some companies, millions of dollars each year.
In many businesses the Reporting Problem is caused by an absence of effective discipline. The solution is to mandate that late and inaccurate reporting is unacceptable and will not be tolerated.
Although necessary in certain instances, cleansing data is a reactive process and, as such, part of the enormous cost burden of poor initial reporting. This cost can be minimized, or eliminated, if at the point of information origination a modern rules-based information collection process is implemented. Reporting then could flow through a logical easy-to-use graphical interface designed to coax diligent compliance:
- Exact and complete information on assignments, but no more, is planned and presented to each individual employee
- Reporting of daily assignments is accomplished by an intuitive selection of jobs, sites, tasks and activities matched to actual start and stop times
- For service staff members, key call-related information is automatically presented as an adjunct to corresponding daily assignments
- A full-reporting modality would account for contiguous time resulting in no time gaps within business reported information
- Each day reporting must be submitted within 24-hours and, within the next 24-hours, all reporting must be reviewed and approved
- Each day reports are automatically published and distributed to all concerned supervisors and management for follow-up on missing and unapproved reporting
- All data is in a standard format for export or porting to business process applications
Optimum Information Quality (IQ) relative to business activity reporting can be readily achieved by means of a company-wide proactive program that ensures compliance with a strict discipline that fosters reporting as a high business priority.
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